19 Sep

CUSTOMER SERVICE FAILS: THINGS THAT LEAD TO DISSATISFIED CUSTOMERS

Customer service fails– something that every business may face at some point in time or the other.
Why?
Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!
Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.


19 Sep

Customer service fails: Things that lead to dissatisfied customers

Customer service fails– something that every business may face at some point in time or the other.

Why?

Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!

Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.


19 Sep

SCALING CUSTOMER SUPPORT: SEE HOW IT’S DONE THE RIGHT WAY!

Scaling customer support- why do you even need to?

Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.

This calls for employ strategies to adapt to all these changes.


18 Sep

SCALING CUSTOMER SUPPORT: SEE HOW IT’S DONE THE RIGHT WAY!

Scaling customer support- why do you even need to?
Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.
This calls for employ strategies to adapt to all these changes.


18 Sep

Scaling customer support: See how it\’s done the right way!

Scaling customer support- why do you even need to?

Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.

This calls for employ strategies to adapt to all these changes.


16 Sep

EXCEPTIONAL CUSTOMER SERVICE: HERE’S HOW YOU CAN GO THAT EXTRA MILE!

What’s an exceptional customer service?

It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.

In other words, when you go that extra mile for your customers, they obviously feel valued and wish to appreciate your efforts. And they do it through brand loyalty, WOM marketing and so on.


13 Sep

Buyer personas: Are you creating them the right way?

The way customers buy is no more the same. Customers today are smarter than ever. It’s imperative that businesses keep abreast with customers’ interests and buying methodologies. That’s what buyer personas help with.

But wait! Is it that easy to create these personas?

Not at all! In fact, the process is prone to a number of mistakes that are rather considered to be good practices. Here are some of the most common mistakes that render these personas less effective.


13 Sep

FINDING YOUR CUSTOMERS: ALL THAT IT TAKES TO REACH OUT TO YOUR PROSPECTS!

Nothing comes easy! Especially when it’s about businesses, customers, sales, and profits, you have to give a little to get a lot.
When you own a business, you just can’t sit back and relax if you have acquired enough customers. The uncertainty of this domain can wreck havoc on your business anytime, anywhere! That’s because customers today are fast enough to change their choices and decisions based on the type of experiences they have with businesses.


13 Sep

Finding your customers: All that it takes to reach out to your prospects!

Nothing comes easy! Especially when it’s about businesses, customers, sales, and profits, you have to give a little to get a lot.

When you own a business, you just can’t sit back and relax if you have acquired enough customers. The uncertainty of this domain can wreck havoc on your business anytime, anywhere! That’s because customers today are fast enough to change their choices and decisions based on the type of experiences they have with businesses.