12 Dec

Best strategies to boost your website speed like never before!

In this era of online competition, website performance optimization is something that should be the top priority. If your website does not perform well, you could easily lose your visitors to your competitors. If your website speed is not at all good, the visitors are bound to bounce off!
Therefore, in order to avoid site abandonment and further losses, you need to identify the issues regarding your site’s performance.


11 Dec

What makes emotional intelligence so critical for the customer service?

Emotional intelligence refers to the capability of individuals to recognize their own, and other people’s emotions so as to discern between different feelings and label them appropriately. It is the ability of individuals to use emotional information to guide thinking and behavior, and to manage and/or adjust emotions to adapt environments or achieve one’s goals. Wondering what it has got to do with customer service? Read on.


25 Nov

High-touch customer service: Everything you need to know about it

A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time.

Simply put, high-touch customer service is a category of contact center interaction that requires human interaction. Some contact centers train specific agents to deal with high-value customers and complex problems in order to achieve maximum customer satisfaction.


26 Sep

QuickBooks Customer Service | QB Support Number

QuickBooks Accounting software made life much easier of Business owners and Accountants. It has automatic features to handle all the financial statements. It comes with QuickBooks Support Phone Number which helps users to get in touch with the experts. For the worst case scenario, if users didn’t find a way to resolve any particular error, or they find random failures in the software, they can communicate with QuickBooks Customer Service to get the finest solution to their errors.


22 Sep

Top communication channels your business needs to be present on today!

It’s no brainer that a business needs to filter what it communicates to its customers. There’s something more important than this. Any idea what that is? Well, its the communication channels that it uses to engage with its customers. Just like it’s important to know what to convey your message, it’s equally important to know where to convey it.


21 Sep

Ever tried chatbots to ramp up your customer service standards?

Chatbots for customer service- yet another intervention of technology in real life.

When you own a business and have a huge customer base to serve, you are under constant pressure to keep all your customers happy. Keeping abreast with the latest trends in customer service, employing strategies to improve the customer experience and making endless efforts to gain more and more satisfies customers is what every business aims for.


19 Sep

CUSTOMER SERVICE FAILS: THINGS THAT LEAD TO DISSATISFIED CUSTOMERS

Customer service fails– something that every business may face at some point in time or the other.
Why?
Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!
Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.


19 Sep

Customer service fails: Things that lead to dissatisfied customers

Customer service fails– something that every business may face at some point in time or the other.

Why?

Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!

Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.


19 Sep

QuickBooks Customer Service | QB Support Phone Number

QuickBooks have 24 hrs of services,An accounting software which has features for Small and Medium Enterprises to assist their businesses on a broader path.It Automate some bookkeeping responsibilities and take full advantage of the versatility of Cloud-Based Bookkeeping. QB Support Phone Number address your questions promptly. We serve our wonderful and convenient bolster associations for establishment issues, inquire about, overhauling related issues and various QuickBooks ask.