20 Sep

THE BEST TOOLS TO TURN YOUR LIVE CHAT AGENTS INTO GRAMMAR NERDS RIGHT AWAY!

Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.
Wondering why?
Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?


20 Sep

The best tools to turn your live chat agents into grammar nerds right away!

Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.

Wondering why?

Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?


19 Sep

CUSTOMER SERVICE FAILS: THINGS THAT LEAD TO DISSATISFIED CUSTOMERS

Customer service fails– something that every business may face at some point in time or the other.
Why?
Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!
Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.


19 Sep

Customer service fails: Things that lead to dissatisfied customers

Customer service fails– something that every business may face at some point in time or the other.

Why?

Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!

Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.


19 Sep

SCALING CUSTOMER SUPPORT: SEE HOW IT’S DONE THE RIGHT WAY!

Scaling customer support- why do you even need to?

Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.

This calls for employ strategies to adapt to all these changes.


18 Sep

SCALING CUSTOMER SUPPORT: SEE HOW IT’S DONE THE RIGHT WAY!

Scaling customer support- why do you even need to?
Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.
This calls for employ strategies to adapt to all these changes.


18 Sep

Scaling customer support: See how it\’s done the right way!

Scaling customer support- why do you even need to?

Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.

This calls for employ strategies to adapt to all these changes.